Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pequod's Pizza ("Company," "we," "us," or "our"), the operator of the website pequods-meal.click. By accessing, browsing, or using this Website, by placing an order, creating an account, or otherwise engaging with our services in any manner, you expressly accept and consent to be bound by these Terms and all policies, guidelines, and additional terms incorporated herein by reference, including but not limited to our Privacy Policy.

Your continued use of the Website following the posting of any modifications to these Terms constitutes your acceptance of those modifications. These Terms apply to all visitors, users, customers, and others who access or use the Website, regardless of the device or method of access.

You represent and warrant that you are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17) years old, that you have obtained the express consent of a parent or legal guardian to use this Website and agree to these Terms on your behalf. If you are using this Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

Pequod's Pizza operates as a food service business offering customers the ability to browse our menu, place orders for food and beverages, schedule deliveries or pickups, and interact with our online platform. Our services include, but are not limited to, the following:

• Online Ordering: Customers may place orders for pizza, appetizers, beverages, desserts, and other food items through the Website.
• Delivery Services: Subject to geographic availability and operational hours, we offer delivery of orders to addresses within our designated service area.
• Carryout/Pickup Services: Customers may order online and pick up their orders at our designated location(s).
• Account Management: Registered users may create and manage personal accounts to track orders, save payment information (via third-party processors), and manage preferences.
• Promotional Offers and Loyalty Programs: From time to time, we may offer promotions, discounts, coupon codes, or loyalty reward programs subject to their own terms and conditions.
• Customer Support: We provide customer support via email and other contact methods to address questions, complaints, and feedback related to our services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuation. Availability of menu items, delivery zones, operating hours, and pricing are subject to change without prior notice.

3. User Accounts and Registration

To access certain features of the Website, including saving order history and managing preferences, you may be required to register for an account. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to terminate or suspend accounts at our sole discretion, including in cases where we believe that account information is inaccurate, fraudulent, or violates these Terms.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of this Website and our services, you agree to comply with all applicable federal, state, and local laws and regulations, including those of the United States of America. You further agree to abide by the following obligations and restrictions:

4.1 General Obligations

• Provide truthful, accurate, and complete information when placing orders, creating accounts, or communicating with us.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Pay for all orders placed through the Website in full and in a timely manner.
• Ensure that delivery addresses and contact information provided are accurate and up to date.
• Treat our employees, delivery personnel, and staff with respect and courtesy.

4.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Use the Website in any manner that could damage, disable, overburden, or impair the Website's functionality or interfere with any other party's use of the Website.
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Use any automated means, including robots, spiders, scrapers, or data mining tools, to access, collect, or index any information from the Website without our express written permission.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Post, transmit, or submit any false, misleading, defamatory, obscene, harassing, or otherwise objectionable content through the Website.
• Use the Website for any fraudulent purpose, including placing orders without intent to pay, submitting false refund requests, or abusing promotional offers.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any related software.
• Collect or harvest any personally identifiable information from the Website without authorization.
• Transmit any viruses, malware, or other harmful code through the Website.
• Violate any applicable laws or regulations, including consumer protection laws enforced by the Federal Trade Commission (FTC) or any state equivalents.
• Engage in any activity that infringes upon the intellectual property rights of the Company or any third party.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates any of the above prohibitions, including without limitation, reporting such conduct to law enforcement authorities.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement

All orders placed through the Website are subject to acceptance by Pequod's Pizza. We reserve the right to refuse or cancel any order at our sole discretion, including if menu items are unavailable, if there are errors in pricing or product descriptions, or if we suspect fraudulent activity. In the event that we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

5.2 Pricing and Taxes

All prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or service charges, which will be calculated and displayed at checkout. You are responsible for all taxes, fees, and charges associated with your order as required by federal, state, and local law.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during the checkout process. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate. Payment processing is handled by third-party payment processors, and by using these services, you also agree to their respective terms and conditions.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you believe there is an error with your order, including incorrect items, missing items, or quality concerns, please contact us at [email protected] within a reasonable time frame. We will review your concern and, at our sole discretion, may offer a replacement, store credit, or refund as appropriate. Chargebacks initiated without first contacting us may result in account suspension.

5.5 Delivery Terms

Delivery availability, estimated delivery times, and service areas are subject to change. Estimated delivery times are provided as a convenience and do not constitute a guarantee. We are not responsible for delays caused by circumstances beyond our reasonable control, including traffic conditions, weather, or third-party delivery partner issues. Delivery fees are non-refundable unless the order is canceled by us prior to delivery.

6. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, icons, menu designs, software, audio clips, video clips, and the overall appearance and layout of the Website (collectively, "Content"), is the exclusive property of Pequod's Pizza or its licensors and is protected by applicable intellectual property laws, including United States copyright law, trademark law, and trade dress law.

The Pequod's Pizza name, logo, trade name, and all related marks, product and service names, designs, and slogans are trademarks of Pequod's Pizza. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans mentioned on the Website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with ordering food products and using our services. This license does not include the right to:

• Reproduce, distribute, display, or create derivative works based on any Content without our express written consent.
• Use any Content for any commercial purpose or public display.
• Remove or alter any copyright, trademark, or other proprietary notices.
• Frame or mirror any portion of the Website on any other website or platform.

Any unauthorized use of the Content may violate copyright laws, trademark laws, and other applicable laws and could result in criminal or civil penalties. We reserve all rights not expressly granted in these Terms.

7. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about third-party websites or the information contained therein.

If you access a third-party website through a link on our Website, you do so at your own risk, and you acknowledge that these Terms and our Privacy Policy do not apply to your use of such third-party websites. We encourage you to review the privacy policies and terms of service of any third-party website you visit.

8. Disclaimers and "As-Is" Basis

We do not warrant that the Website will meet your specific requirements or that results obtained from use of the Website will be accurate or reliable. Any content downloaded or obtained through the use of the Website is done at your own risk, and you are solely responsible for any damage to your computer systems or other devices that result from such activity.

Food allergies and dietary restrictions are a serious concern. While we endeavor to provide accurate information about ingredients and allergens, we cannot guarantee that our food products are free from any particular allergen. It is your responsibility to inform us of any food allergies or dietary restrictions before placing an order. We expressly disclaim any liability for allergic reactions or adverse health effects resulting from consumption of our products.

9. Limitation of Liability

In jurisdictions that do not allow the exclusion or limitation of certain types of damages, our liability shall be limited to the maximum extent permitted by law. In any event, our total aggregate liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to Pequod's Pizza in the twelve (12) months preceding the event giving rise to the claim, or one hundred dollars ($100.00), whichever is greater.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its respective officers, directors, employees, agents, licensors, affiliates, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or our services;
• Your breach or alleged breach of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraud.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses. You agree not to settle any matter without our prior written consent. This indemnification obligation shall survive termination of these Terms and your use of the Website.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Pequod's Pizza by email at [email protected] and attempt to resolve any dispute informally. We will endeavor to respond to your complaint within thirty (30) days of receipt and work in good faith to reach a mutually satisfactory resolution. You agree to participate in this informal dispute resolution process in good faith before pursuing any other legal remedy.

11.2 Binding Arbitration

If informal resolution is unsuccessful, you and Pequod's Pizza agree that any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or our services (including any question regarding the existence, validity, or termination of these Terms) shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) then in effect, rather than in court. The arbitration shall be conducted in English and in the United States.

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. Nothing in this section shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

11.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, both you and Pequod's Pizza waive any right to a jury trial and agree that any such action shall be brought on an individual basis only.

11.4 Time Limitation on Claims

You agree that any claim arising out of or related to these Terms or our services must be filed within one (1) year after such claim arose. Any claim filed after such period shall be permanently barred, regardless of any statute of limitations to the contrary.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the State of Illinois, without regard to its conflict of law principles. You consent to the exclusive jurisdiction of the federal and state courts located within the State of Illinois for any legal proceedings that are not subject to arbitration under these Terms.

If you are a consumer located in a different state, you may have additional rights under your state's consumer protection laws, and nothing in these Terms is intended to waive any rights you may have under applicable state or federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Consumers located in California may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further detailed in our Privacy Policy.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or our services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to the Website and/or your account immediately and without prior notice for any reason, including but not limited to your violation of these Terms;
• Remove or restrict any content you have submitted to the Website;
• Discontinue all or any portion of the Website or services at any time.

Upon termination of your access or account, your right to use the Website and our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property provisions, disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligation to pay for orders that have already been placed or any other amounts owed to us prior to termination.

14. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For significant material changes, we may provide additional notice, such as by displaying a prominent notice on the Website or by sending an email to registered users. However, it is your responsibility to review these Terms periodically to stay informed about any changes.

Your continued access to or use of the Website following the posting of revised Terms signifies your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of the Website and our services immediately. We encourage you to bookmark this page and review it regularly.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be deemed severable from the remaining provisions of these Terms and shall not affect the validity or enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect. Any such invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the original intent of the invalid provision.

The failure of Pequod's Pizza to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any particular breach or default shall not constitute a waiver of any subsequent breach or default. No waiver shall be effective unless made in writing and signed by an authorized representative of Pequod's Pizza.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on the Website, constitute the entire agreement between you and Pequod's Pizza with respect to your use of the Website and our services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof. In the event of any conflict between these Terms and any other agreement between you and Pequod's Pizza, these Terms shall control unless otherwise expressly agreed in writing by an authorized representative of Pequod's Pizza.

17. Electronic Communications

By using the Website or communicating with us electronically, you consent to receive electronic communications from Pequod's Pizza. These electronic communications may include notices about your account, order confirmations, delivery updates, and other information related to your use of the Website and our services. You agree that any notices, agreements, disclosures, or other communications sent to you electronically will satisfy any legal requirement that such communications be in writing.

If you opt in to receive marketing or promotional communications, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us at [email protected]. Opting out of marketing communications does not affect transactional communications related to your orders or account.

18. Force Majeure

Pequod's Pizza shall not be liable for any failure to perform its obligations under these Terms or any delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or regulations, labor disputes, strikes, utility failures, internet service provider failures, civil unrest, terrorism, or any other event that is beyond our reasonable control ("Force Majeure Event"). In such circumstances, we will endeavor to resume performance as soon as reasonably practicable and will notify affected customers of any anticipated delays.

19. Accessibility

Pequod's Pizza is committed to ensuring that our Website is accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards. If you experience any difficulty accessing the Website or any of its features, please contact us at [email protected] and we will make reasonable efforts to provide the information or service to you in an alternative format.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to contact us for any reason related to your use of the Website or our services, please reach out to us using the following contact information:

These Terms of Service were last reviewed and updated on May 28, 2026. By using the Website on or after this date, you acknowledge that you have read, understood, and agreed to all provisions contained herein.